Archives: FAQs

How are Measure M projects selected for funding?

In 2024, the City of Sonoma is adhering to the 2024 Measure M Project Consideration Process, a five-step procedure rooted in the original recommendations put forth by the Parks and Recreation Task Force. These steps include: Conducting a comprehensive parks assessment by City Staff. Convening the Parks, Recreation and Open Space Commission (PROS) “Measure M … Continued

What can I expect when my water meter is replaced?

Generally, meters will be replaced during standard working hours which are Monday through Friday from 8:00 a.m. to 5:00 p.m. You will receive advance notice to confirm the date of your scheduled replacement. You do not need to be home when your meter is being replaced. On your scheduled replacement day: • A Concord Utility … Continued

How will I be able to identify the authorized contractor?

Concord Utility Services is the contractor who will be performing the field work on this AMI project, including the pre-installation audit and water meter replacement. Concord will use their own vehicles which will have their company logo, and all field staff will have uniforms and identification badges. Concord personnel will never ask you for personal … Continued

Will my water bill increase?

Installation of the AMI meter upgrade is being funded through current rates. After the upgrade, you might see an increase because the new meters record consumption more accurately than the old meters. As water meters age, they tend to run slower and may not measure all the water going through them. Many of the existing … Continued

Do the AMI communications devices meet Radio Frequency (RF) limits?

Yes. The cellular transmitters used for each meter are required to meet Federal Communications Commission (FCC) Radio Frequency limits. The signals used to transmit data from meters are much weaker than those from many everyday devices, such as cell phones, wireless internet routers, and baby monitors. In addition to being very low power, the meters … Continued

Is my account information secure?

Yes. The AMI system only transmits the water meter readings, the meter identification number and diagnostic information to verify the equipment is operating correctly. Personal customer information is not transmitted. For additional security, the data is encrypted and transmitted over a secure cellular network.

How does AMI work?

Your new water meter will include a cellular transmitter that will automatically send water usage data from your meter to the City’s billing system. Once your water meter is replaced, it will become part of the City’s Advanced Metering Infrastructure and your water meter will then be read remotely. The data will be stored in … Continued

Close window