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Archives: FAQs

What happens after I file a complaint?

The complaint is received, reviewed and assigned to a supervisor for further investigation. If the supervisor is able to resolve the complaint after examining all the facts and circumstances, you will be notified. If the complaint requires further review, it will be forwarded to the Administration Division Captain for a formal recommendation and then to … Continued

When can a complaint be made?

A complaint may be made 24 hours a day. After normal business hours, a personnel complaint may be registered with any supervisor or the on-duty Watch Commander, or by calling (707) 565-2650.

How can a personnel complaint be made?

A complaint may be made by telephone, by mail, or in person. The complaint may be made at the Sonoma County Sheriff’s Office or another mutually convenient location. The Sheriff’s Office is primarily interested in learning of your concerns about law enforcement conduct or a need for improvement in our delivery of services.

Will I have to testify if I make a complaint?

A complainant does not normally have to testify in any formal hearing. During the investigation you, along with all witnesses, may be questioned concerning the incident. It is essential to any investigation to ask all pertinent questions and obtain factual information. Once an investigation is concluded, a disposition will be determined. Employees of the Sonoma … Continued

Who can make a complaint?

A personnel complaint may be made by anyone. However, if the complainant is under the age of 18, we require that the complainant be accompanied by a parent or an adult.

What is a citizen’s complaint?

A citizen’s complaint is your opportunity to address whatever issue or concern you may have about a Sheriff’s Office member’s performance. You can make a complaint about anything that concerns you. It will be taken seriously and handled appropriately by supervisory staff.

Are there any other options being considered?

Another option considered is to wait and see results of Caltrans Pavement Rehabilitation project as currently proposed. Current project plans show high visibility crosswalks and improved signage at Patten Street, France/Andrieux Streets, Malet Street and Clay Street, and removal of in-ground light systems at Patten Street and France/Andrieux Streets. The current plan maintains the existing … Continued

Why is council considering changing the striping on Broadway?

The City Council is considering requesting that Caltrans restripe Broadway in response to community requests that City Council do something to improve Broadway pedestrian safety after a pedestrian was hit and severely injured crossing Broadway in April 2021.  Reducing the number of traffic lanes at pedestrian crossings would reduce the exposure of pedestrians to traffic … Continued

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