View this press release as a PDF
Sonoma, CA – January 31, 2025 – The City of Sonoma is excited to announce the February 7, 2025, launch of the Consumer Water Portal, a new feature available through the City’s existing online bill payment platform at www.onlinebiller.com/sonomacity/.
For the first time, customers will be able to monitor their daily water usage online instead of waiting for their monthly bill. Previously, residents had no way to track their usage between billing cycles, making it difficult to adjust consumption in response to leaks, drought-related conservation requests, unexpected high usage, or seasonal changes in water needs. With access to daily updates, users can now take proactive steps to manage their water use more effectively.
“The Consumer Water Portal represents a major step forward in both customer service and water conservation,” said City Manager David Guhin. “During past droughts, residents were asked to cut water use by a specific percentage, but they had no way to measure their progress until they received their bill weeks later. By integrating regularly updated usage data with our existing billing platform, we’re giving residents the tools to track their water usage daily, make informed decisions, and adjust their consumption as needed.”
How It Works: The Consumer Water Portal is integrated into the City’s existing online billing platform, allowing customers to:
- Monitor their daily water usage online.
- Set alerts for unusual consumption or to stay within a budget.
- Detect potential leaks while away from home.
- Manage multiple properties and meters from one account.
How to Access:
- Already have an online account? Log in at www.onlinebiller.com/sonomacity/ and click “View Water Usage.”
- New to online bill pay? Register at the same link using your water bill details (account number and street address or full name).
Important Information About Past Water Usage Data
Water usage data before December 10, 2024, will not be available on the portal. Customers who need records of earlier usage can contact the Finance Department at (707) 933-2244 or email finance@sonomacity.org.
About AMI Technology
The Consumer Water Portal is part of the City’s upgrade to Advanced Metering Infrastructure (AMI), which replaced 4,500 mechanical water meters with ultrasonic meters capable of providing automated daily water usage updates.
For more information, visit www.sonomacity.org/customer-water-portal/ or contact the Finance Department via email at finance@sonomacity.orgor call (707) 933-2244.
###
Media Contact:
Sarah Tracy, PIO
stracy@sonomacity.org
(707) 338-3759